MLS Complaint Process
What Happens When You File an MLS Complaint?
Once you file a complaint, there is a detailed process. Unfortunately, you may not be able to see the inner workings of all the details, but we assure you that our Compliance Team receives every complaint. Keep in mind, not every claim that is submitted is a violation of the BeachesMLS rules. Sometimes, the reported issues are fixed, and other times, they do not warrant a violation. There are also times when the listing agent has not willingly cooperated, and a subsequent fine is assessed.
It is also important to note that listings that begin with the letter A or T were entered by agents from other MLSs. Those complaints were sent to their respective MLSs for processing.
The Step-by-Step Process:
Complaint is submitted through Flexmls or Matrix
Complaint appears in the iCheck database the following business day
MLS Staff reviews the complaint and determines if an error or violation has occurred
If the listing is in violation and there is sufficient evidence, staff makes the correction and informs the listing agent via a notice from iCheck. If there is not sufficient evidence to make the correction, staff sends a courtesy notice to the listing agent and their broker requesting they update the listing or clarify the error.
If the error is a repeat violation, staff corrects the listing and issues a fine notice
Depending on the rule in violation a grace period of 2-7 days is given when a courtesy notice is generated
If the listing remains in violation, staff calls the listing agent to inform them of the correction needed and generates a follow-up email.
If there is no answer from the listing agent, staff contacts the listing broker and/or office administrator to address the violation.
A fine is assessed if the violation is not addressed by the grace period.